RETURNS / EXCHANGES
RETURNS received back to our warehouse, within 20 days of the date of original purchase, with original tags, in unwashed, unworn and otherwise perfect condition will be credited within five (5) days of receipt of item to original customer payment method.
SALE items marked SALE are eligible for return. FINAL SALE items marked FINAL SALE may not be returned.
Customer is responsible for shipping costs for RETURNS. We suggest using a shipping service that includes tracking and insurance for returns. Durand does not accept any liability for shipments that are damaged or any lost or missing shipments.
RETURN SHIPPING ADDRESS
Ship RETURNS and EXCHANGES to: DURAND ATELIER, 1551 Echo Park Avenue #310, Los Angeles, CA 90026
SHIPPING ON EXCHANGES IS FREE. To set up an exchange, please email us at firstname.lastname@example.org. If the requested item is unavailable, the purchase amount will be credited to original payment method. Exchange orders are shipped out upon receiving the original purchased garment(s). If there is a difference in price, additional costs or refunds will be applied to original payment method.